Shipping policy

Order Processing
Orders are usually processed within 2 business days (excluding weekends and holidays). You will receive a notification and tracking number when your order has shipped. Any out-of-stock items will be backordered. If there are significant delays in shipment of your order, we will contact you via email or telephone.

Please make sure your order information is correct before placing your order. Changes to delivery address can not be guaranteed after your order is placed.

Local Pickup
In-store pickup at our Seattle flagship store is available Tuesday through Saturday, from 9 AM to 5pm. Please give us 2 days to process your order. You will receive a notification when your order is ready for pickup. Abandoned pickup orders will be charged a $10 restocking fee.

Domestic Shipping
We ship domestically via USPS and UPS. Please make sure you can accept both USPS and UPS deliveries! Shipping charges are non-refundable.

Shipping costs will be calculated in your cart. Shipping times will vary depending on where we are shipping, though USPS tells us that estimated domestic shipping times are around 1 to 3 days.

Large items such as kilns, wheels, or substantial clay orders will ship on a pallet by freight truck, and the carrier may require a delivery appointment. Freight costs will be calculated in your cart. If you would like a custom freight quote, please contact us at [email protected] and we’ll put one together for you. Additional fees assessed by the freight carrier due to missed delivery appointments and/or storage will be the customer's responsibility.

Local Delivery
We provide local delivery to the greater Seattle area of large items such as kilns, wheels, and substantial clay orders. This option, when available, can be selected in your cart. Delivery costs will also be calculated in your cart. You’ll also be able to add delivery instructions in the cart as well, so make sure you include any information that will help the driver get you your item.

Damages
When damage is obvious upon delivery, you should refuse to accept the delivery.

If the item was lost or damaged by a shipping carrier, please contact the shipment carrier to file a claim. Happycozygoods is not liable for loss or damage during shipping by a common carrier.

Shipping carriers have insurance to cover damages they caused, and they may need to inspect the damaged items. Take photos, keep all packaging materials and damaged goods, and file your claim without delay. 

Please inspect your order immediately upon reception, and contact us within 5 days of delivery if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping to P.O. Boxes
We are unable to ship to most post office boxes due to weight and size restrictions. If you have a P.O. box, please contact us at [email protected] for more information.

International Shipping
We do not ship internationally at this time.

Customs, Duties, and Taxes
SPS is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Checking the status of your order
If you have questions about your order, or would like to check on the status of your order and it’s been more than 4 days, please email us at [email protected].

Refunds, returns, and exchanges
We have a 30-day return policy on most items. For more information on what is eligible for return, and how to start a return, please check out our return policy.

Returned-to-Sender / Non-deliverable packages
If your order is returned to us as non-deliverable, we will attempt to contact you with the information you provided, but we will not be able to refund or credit the cost of the failed shipping attempt. Additional shipping fees to re-attempt delivery will be charged to you before we can ship again. If we do not hear back from you within 7 days, we will refund the cost of the items, but not the cost of the shipping.